The Department of Unemployment Assistance (DUA) ‘s top priority is protecting unemployment claimants and making sure that money disbursed through the system goes to valid unemployment claims.
Using personal information stolen from previous national data breaches, criminal enterprises have attempted to file fraudulent unemployment claims through the DUA system. This is part of a national unemployment fraud scheme.
Fraud Complaint Form
Upon reviewing your Fraud Complaint Form submission, the DUA Integrity Program team will note the recommendation of the claim filed on your behalf and block the lawsuit, which will stop any activity related to it. In addition, this information will be provided to law enforcement as part of their investigation of the national unemployment fraud scheme.
The DUA Integrity Program team will process reported fraud to ensure that if any payment was made, it is not recognized as income and is not reported to the IRS on Form 1099-G at the end of the calendar year for tax purposes. If you have already received a 1099-G related to this fraudulent claim, we will review your request and send you a corrected Form 1099-G. In addition, the fraudulent claim will not impact your ability to collect unemployment insurance, should you need to order it in the future, and there will be no charges to your employer (if any).
If you think you are a victim of fraud
If you believe your identity has been stolen and a fraudulent unemployment claim has been filed in your name, here are some steps you can take to protect yourself:
- File a police report with your local police department. Get a copy of the information you can provide to creditors and credit bureaus.
- Change passwords on your email, bank, and other personal accounts.
- Make a list of the credit card companies, banks, and other financial institutions where you do business. Tell them you are a victim of identity theft and ask them to place a fraud alert on your account.
- Get a copy of your credit report and dispute any fraudulent transactions. You can order credit reports online from the three major credit reporting agencies (Equifax, Experian, and Transunion) or call (877) 322-8228.
- Place a credit freeze with each of the three major credit reporting agencies. Call each credit reporting agency at these phone numbers or visit their websites to put a credit freeze on your credit.
- Place a fraud alert on your credit file. You can do this by contacting just 1 of the credit bureaus to add a sign with all three bureaus.
- Take notes on all conversations and keep copies of all records.
Identification of unemployment scams
DUA takes fraud claims seriously, and we are working closely with state and federal law enforcement agencies. We want to assure you that there is no evidence of a state data breach. Protecting claimant information is our top priority.
You may receive communications about a DUA fraud claim by text message, email, or letter.
Here are some standard unemployment scam techniques to watch out for:
They ask you to pay a fee.
- DUA will never ask you to pay a fee for assistance with your claim
Be aware of fake websites.
Check the web address of the sites you are on. Some try to mimic official Massachusetts sites with similar names.
- Mass.gov is the official state website
Emails and text messages
- DUA can share information via email and text, but these will always direct you to Mass.gov resources
- DUA will never ask you for private personal information like Social Security numbers, bank of america account, or credit card information via email or text message
- The Massachusetts Attorney General’s office has information on protecting yourself if your identity is stolen.