The advantages explained
- Free Fitness Benefits for Participating Medicare Plan Members: SilverSneakers is free to consumers. Participating Medicare health insurers pay fees for consumers to access benefits.
- Partners with over 17,000 gyms and other facilities nationwide: Large network of gyms and community settings where members can access fitness classes and facilities.
- Offers Live and On-Demand Online Courses – Not everyone can safely get to the gym for in-person fitness classes, so SilverSneakers offers live and on-demand fitness classes online, a great alternative to staying in shape at home.
counter explained
- Available only through Medicare insurance plans: SilverSneakers is a benefit for participating health plan members. It’s not open to the general public, so you need to look elsewhere if you want a fitness program.
available plans
SilverSneakers does not offer Medicare insurance plans, but partners with many Medicare plans that offer SilverSneakers as a complimentary added benefit to members. SilverSneakers offers on-demand and lives online classes, a fitness app, and in-person fitness classes.
customer service
Members can call 866-584-7389, Monday through Friday, 8:00 am to 8:00 pm EST. Members can also request an email through an online form.
customer satisfaction
SilverSneakers reports a customer satisfaction rate of 94% and a Net Promoter Score (NPS) of 81. NPS is a standard measure of customer satisfaction used across industries. Typically one in 9 or 10 out of 10 customers are so satisfied that they will promote the business. The SilverSneakers NPS score suggests that customers are satisfied even if they are unlikely to be evangelists for the company.
Third-Party Reviews
Consumers who thought they were eligible for SilverSneakers gym memberships canceled their existing gym memberships only to discover that they did not meet SilverSneakers’ age eligibility requirements. Tivity Health has responded to complaints by promising to review its enrollment processes, add monitoring to ensure accurate eligibility, and update its customer service training.
The Better Business Bureau reports a pattern of customer complaints about eligibility confusion; verify your SilverSneakers eligibility before canceling any other gym memberships you have.
cost
SilverSneakers is free to participating Medicare members.
Competition: SilverSneakers vs. UnitedHealthcare
If you’re looking for a Medicare insurance plan, you can’t choose SilverSneakers. But chances are, the method you choose will give you access to SilverSneakers as a free extra benefit. Consider UnitedHealthcare, the insurer with the highest proportion of Medicare Advantage members to cover your Medicare coverage.UnitedHealthcare offers a wide range of Medicare Advantage and Supplement plans and scores well on quality measures from the US Centers for Medicare & Medicaid Services (CMS).UnitedHealthcare Medicare Advantage plans are available in 66% of US counties, and Medicare Supplement (Medigap) plans are available in every state. Many Medicare plans will give you access to SilverSneakers benefits, but as a market leader, UnitedHealthcare is a perfect choice for its range of available programs and additional benefits.
the final verdict
SilverSneakers is a popular fitness program designed for people 65 and older. It’s available at no charge to millions of Medicare health plan members. The company added online options, both live and on-demand, as gym activity slowed down during the pandemic. Its partners are the largest Medicare Advantage insurers in the country, and its coverage is nationwide. SilverSneakers is an excellent option for Medicare members to stay fit and healthy.